Pink Bubble Gum Yoga Pants

🚚 Shipping Policy – Emporium Wellbeing Live 1. Pre‑Purchase Transparency (Consumer Contracts Regulations 2013)

Before checkout, customers must see clear information on delivery options, times, and charges — including if delivery excludes certain UK regions like the Highlands or islands.

Any delivery costs or surcharges must be disclosed early, not hidden in later screens or after checkout.

2. Delivery Timing By default, goods must be delivered within 30 calendar days of the order date, unless a different date is expressly agreed .

If agreed delivery times (e.g. next‑day or specific date) are missed, customers have the right to cancel and receive a full refund, including delivery costs .

3. Returns & Cancellation Rights – Cooling Off Period Customers have a 14‑day cooling‑off window starting the day after the goods are delivered, where they may cancel for any reason and receive a refund.

Once cancellation is communicated, customers have a further 14 days to return the items.

A full refund must be issued within 14 days of either receiving the goods back or being notified of cancellation—whichever occurs later.

4. Who Pays for Return Shipping? Unless the retailer voluntarily covers it, for non-faulty goods returned under the 14-day cooling-off, the customer pays the return postage.

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For faulty or misdescribed goods, refunds must include the full cost of item plus standard delivery, and return postage must be free.

Retailers may not charge restocking or admin fees within the statutory returns period 

5. Misleading Claims & Remote Areas Promotional statements like “free UK delivery” must not mislead customers—e.g. by excluding remote areas unless clearly stated in advance 

If delivery charges apply to areas like Scottish isles or offshore locations, these must be clearly indicated upfront.

6. Liability Until Delivery The retailer remains responsible for goods during transit until they reach the customer or a named recipient at the delivery address. Customers must raise delivery issues promptly.

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Emporium Wellbeing Live – Shipping Policy (UK Consumer Law Compliant) 1. Pre‑Purchase Transparency (Consumer Contracts Regulations 2013) • Before checkout, customers must see clear information on delivery options, times, and charges — including if delivery excludes certain UK regions.
• Any delivery costs or surcharges must be disclosed early, not hidden after checkout. 2. Delivery Timing • By default, goods must be delivered within 30 calendar days of the order date, unless a different date is expressly agreed.
• If agreed delivery times are missed, customers have the right to cancel and receive a full refund, including delivery costs. 3. Returns & Cancellation Rights – Cooling Off Period • Customers have a 14‑day cooling‑off window starting the day after the goods are delivered, where they may cancel for any reason and receive a refund.
• Once cancellation is communicated, customers have a further 14 days to return the items.
• A full refund must be issued within 14 days of either receiving the goods back or being notified of cancellation—whichever occurs later. 4. Who Pays for Return Shipping? • Unless the retailer voluntarily covers it, for non-faulty goods returned under the 14-day cooling-off, the customer pays the return postage.
• For faulty or misdescribed goods, refunds must include the full cost of item plus standard delivery, and return postage must be free.
• Retailers may not charge restocking or admin fees within the statutory returns period. 5. Misleading Claims & Remote Areas • Promotional statements like “free UK delivery” must not mislead customers — e.g., by excluding remote areas unless clearly stated in advance.
• If delivery charges apply to areas like Scottish isles or offshore locations, these must be clearly indicated upfront. 6. Liability Until Delivery • The retailer remains responsible for goods during transit until they reach the customer or a named recipient at the delivery address.
• Customers must raise delivery issues promptly.